Choose a private and stable location
Use a room where you can speak freely and will not need to drive, supervise children or manage another task. Tell the clinician where you are at the start of the appointment in case urgent help is needed.
Test the technology
Check camera, microphone, headphones, internet connection and device power. Agree a telephone backup if the connection fails.
Write down your main questions
You do not need a polished story. Note what has been difficult, when it began, where it happens, what helps, what you have tried and what you hope the appointment will clarify.
Send only requested information
Ask what records are relevant and how to send them securely. Avoid emailing sensitive documents to an unconfirmed address or uploading extensive records without discussion.
Review whether online work fits
After an initial appointment, consider whether you could communicate comfortably, maintain privacy and engage with the tasks. Online work can be effective, but it is not the right format for every person or question.
Common questions
Can I join from a parked car?
A stationary private car may sometimes be workable, but a private room is usually preferable. Do not attend while driving.
Can someone sit with me?
Only with prior agreement and your consent. Their role and confidentiality should be clear.
Can I record the appointment?
Do not record without explicit prior agreement. Consent, confidentiality and data protection need to be considered.
Primary and public sources
Sources were checked on 7 July 2026. Guidance and public pathways can change.
To report a factual concern, email focusedcarepsychology@gmail.com.